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Applicants may log in to the Business Grants Portal (BGP) to view the status of their claims. Under the “My Claims” section, toggle between the tabs – Updates Required / Processing / Completed – to check on the latest status.

An email will also be sent to the Applicant with the status of the submitted claim application.

Reminder emails will be sent when the claim application is returned for further clarifications. Applicants may make the necessary clarifications via BGP. Please note that inactive claim applications may be withdrawn by Enterprise Singapore.

For PSG Claims

If your claim has not lapsed

You may log in to the Business Grants Portal (BGP) to request for a 3-month extension to your claims validity period. This option will only be available one month before your claims due date.

Steps to extend the claim due date:

• Log in to BGP with the "Acceptor" role
• Under “My Grants” dashboard, select Applications > Completed, and click on the respective grant “Project Title” link
• Click the “Extend Due Date” button
• Click on the “Confirm” button when a pop-up screen appears
• Answer “YES” when you see the following: "Have you committed to the purchase, lease, or subscription of this solution?"

After 2 days, the claim due date should be automatically extended for another 90 days.

If your claim has lapsed

If you had already extended your claim validity period before, and/or if your claim has lapsed, requests for further extension to the claim validity period would be subject to approval on a case-by-case basis.

Reach out to us via FormSG and provide us with the following clarifications so we can assess your case:

• The reason for the appeal and/or why you are requesting for a claim due date extension,
• New proposed due date, and
• What stage of the project is the company currently at, and what milestones are left to the completion of the project.

For MRA Claims

The maximum support period for an approved activity is 12 months and companies can take up to a maximum of 3 months to submit its claims upon completion of the activity. Companies with valid reasons may request for an extension from Enterprise Singapore via the Business Grants Portal (BGP) before the project end date. This request will be subjected to approval.

To accept your Letter of Offer, please follow these steps:

• Log in to Business Grants Portal (BGP) > "My Grants" tab
• Click ‘Proceed’ in the "Letters And Documents" section
• Click "Accept"

To reject your Letter of Offer, please follow these steps:

• Log in to Business Grants Portal (BGP) > "My Grants" tab
• Click ‘Proceed’ in the "Letters And Documents" section
• Click "Reject"

You can also refer to a step-by-step guide here.

Reach out to us via FormSG so that the Processing Officer can re-route the application back to you via the Business Grants Portal (BGP).

Please allow 1-3 working days for the application to be routed, after which you may log in to BGP to upload additional documents.

• Log in to Business Grants Portal (BGP) > "My Grants" tab
• Click “Applications” in the ‘Letters And Documents’ section
• Click on the respective grant “Project Title” link
• Under “Application Form”, click on the “Proceed” button and edit the relevant section(s).

You can provide further responses to the Processing Officer in the ‘Remarks’ section which will appear after you click “Submit”.

Please note that your comments there will appear under the application’s history.

Disbursements will only be made after claim applications have been approved. You are encouraged to register for PayNow Corporate with your UEN and 3-digit alphanumeric suffix (if applicable) through your respective banks in three simple steps:

1. Contact your bank or log in to your bank’s internet banking or mobile banking app. 
2. Link your UEN to the bank account. You can add a 3-digit alphanumeric suffix to your UEN to create multiple PayNow proxies. 
3. Enter your name to complete the setup.

Once your PayNow Corporate account has been set up, submit your details through the Enterprise Singapore PayNow Corporate Form. With PayNow Corporate, grant applicants can receive their grants faster, within 14 working days after approval of claims.

Alternatively, you can also receive disbursements via GIRO. For payments via GIRO, kindly submit your bank account details via FormSG here. Disbursements via GIRO may take up to eight weeks after approval of claims.

Please note that we are unable to disburse the claim if no PayNow Corporate or GIRO has been set up.