SME Pro-Enterprise Office Terms of Service

The SME Pro-Enterprise Office (“SME PEO”) is established under Enterprise Singapore.

The SME PEO will work with Government agencies to streamline regulatory processes and reduce compliance burden, enabling enterprises to capture business opportunities. In doing so, the SME PEO will:

1. Triage and direct regulatory feedback received from businesses to relevant Government agencies for review;
2. Establish and track Whole-of-Government case management service standards on regulatory issues; and
3. Analyse the enquiries and feedback received, monitor resolution outcomes and identify systemic regulatory issues.

SME PEO will help you obtain responses to the regulatory enquiry and/or feedback that you submit to us (the “Services”). After you submit your enquiry and/or feedback, we will conduct preliminary assessments and direct your enquiry and/or feedback to the relevant Government agencies for their responses.

In using the Services, you agree to be bound by:

• the SME Pro-Enterprise Office Terms of Service; and
• the SME Pro-Enterprise Office Privacy Statement.

Your use of our Services are governed by the terms and conditions below ("Terms"). If you are not comfortable with any of these Terms, we advise you not to use our Services. Please use our Services only if you can accept these Terms.

In these Terms, the words "we", "our" and "us" refer to the SME PEO or Enterprise Singapore, as applicable.

Where the Services are provided through our webpage, the accessibility and operation of our webpage rely on technologies outside our control. We are not able to guarantee continuous accessibility or uninterrupted operation of our webpage.

We provide our webpage as a general information source only. We do not guarantee and make no warranty or representation regarding the accuracy, completeness, or reliability of the content provided on our webpage.

Do note that we are not involved in giving professional advice here. The webpage may not cover all information available on a particular issue. We would advise that you conduct your own checks or obtain professional advice relevant to your particular circumstances, outside of our webpage.

You agree that we will not be liable to you for any loss or damage of any kind arising in any way from or in connection with the use of our Services, including loss or damage of any kind arising in any way from or in connection with all information and/or data sent or submitted by you to the SME PEO, and you agree that your use of such content and your submission of your information and/or data to us is at your sole risk.

Where appropriate, we use available technology to protect the security of communications made through our webpage. We do not accept liability for the security, authenticity, integrity or confidentiality of any transactions and other communications made through our webpage. Internet communications may be susceptible to interference or interception by third parties. We will do our best but we cannot make any warranties that our webpage is free of infection by computer viruses or other unauthorised software.

You agree not to hold us liable for the availability or content of any other Internet site (not provided by us) linked to or from our webpage.

The inclusion of hyperlinks to our webpage by third-party websites does not imply endorsement, sponsorship, or affiliation with the SME PEO. Access to any other Internet site is at your own risk. If you create a link or frame to our webpage, you do so at your own risk.

We reserve the right to object or disable any link or frame to or from our webpage.

Where the Services are provided through our webpage, all content on the webpage including trade names, articles, texts, artwork, pictures, photographs, films, the Enterprise Singapore logo and related images, are protected by applicable laws, including intellectual property laws, and may not be reproduced or appropriated in any manner without the prior written consent of the relevant rights holder.

No licence or right is granted and your access to the webpage and/or use of the online services should not be construed as granting any licence or right to use any intellectual property appearing on the webpage without the prior written consent of the Enterprise Singapore or the relevant rights holder.

Modification of any of the materials or use of any of the materials for any other purpose will be a violation of Enterprise Singapore’s copyright and other intellectual property rights.

The downloading of any software, including any files, images and data accompanying the software (hereinafter called "the software") from the webpage by you does not in any way transfer title of the software to you. You may not redistribute, sell, de-compile, reverse-engineer or disassemble or otherwise deal with the software nor create derivative works from this webpage or the materials thereon. Any unauthorised use of the webpage or the materials thereon is strictly prohibited.

Where the Services are provided through our webpage, third-party content may appear on the webpage or may be accessible via links from the webpage. Enterprise Singapore shall not be responsible and assumes no liability for any infringement, mistakes, misstatements of law, defamation, libel, slander, omissions, falsehood or profanity in the statements, opinions, representations or any other form of content contained in any third-party content appearing on the webpage.

You agree that all information and/or particulars sent or submitted by you to Enterprise Singapore in relation to the provision of the Services is non-confidential and non-proprietary unless otherwise expressly indicated by you. You further undertake not to submit any information and/or other materials which are or may be offensive, illegal or which may not be lawfully disseminated under the laws of Singapore or any other relevant country.

The Terms and Conditions set out here may be edited from time to time. Updated versions will be posted on the webpage and are effective immediately.

Your use of the Services is subject to the SME Pro-Enterprise Office Privacy Statement.

Information collected from you will be used to address your enquiry and/or feedback, conduct research and/or improve our services. We may disclose this information to other Government agencies and/or non-Government entities for the above purposes.

We are committed to safeguarding your privacy. We do not disclose specific information about our users to any third parties unless so required by law or any Government agencies. In the event that you participate in contests or other promotional programs on our site sponsored or organised by third parties or purchase goods and services offered by third parties or offer goods and services to third parties on our sites, your information may be disclosed to and used by such third parties.

Where the Services are provided through our webpage, we do not guarantee, and make no warranty or representation regarding the accuracy, completeness, or reliability of the content provided on our webpage.

If you publish the content from our webpage, you agree to indemnify and hold us harmless from any claims, damages, or losses arising out of the use of such content. This limitation of liability shall apply to the fullest extent permitted by law, regardless of the form of action, whether in contract, tort, or otherwise.

This limitation of liability clause is an integral part of the terms and conditions governing the use of our webpage's content by third-party webpages. By accessing or using our content, third-party webpages acknowledge and agree to be bound by the terms of this clause.